Released on = July 23, 2007, 5:13 am

Press Release Author = eGain Communication

Industry = Software

Press Release Summary = eGain adds a leading reseller and solutions provider in
unified communications to its EcoNetT partner network

Press Release Body = MOUNTAIN VIEW, California and PHOENIX, Arizona - July 23, 2007:
eGain Communications Corporation (OTC BB: EGAN.OB), provider of the top-rated*
customer service and contact center software for in-house or on-demand SaaS
deployment, and Calence, LLC, a leader in building, managing and optimizing
customized, client-centric networks, today announced a reseller partnership. As part
of the agreement, Calence will resell eGain's award-winning customer service
software suite and provide related implementation, training and support services.
"Organizations must provide a broad choice of customer communication channels
including the phone and live contact via the Web, e-mail, instant messaging and
other forms of Internet communications technology," said Doug Fink, Unified
Communications Practice Vice President at Calence. "eGain integrates these touch
points nicely with Cisco's Contact Center platform, which Calence has built its
services practice around. We are experts in helping customers leverage their Cisco
contact center investment to increase agent productivity by adding increased
functionality from technology partners like eGain."
"The need for unified multi-channel customer communications continues to grow, as
customers want to interact with businesses through a variety of channels, while
demanding a seamless experience across those channels," said Hal Wendel, VP of
Business Development for eGain. "The combination of eGain's award-winning customer
service software and Calence's proven experience in implementing and supporting
unified communications solutions will help fulfill this expanding market need."

Source:
2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in "strategy", \"customer service\" product capabilities, \"architecture
and platform,\" "product strategy", \"corporate strategy,\" and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service - overall capabilities, knowledge management, architecture and
analytics

About Calence
As one of the largest pure-play network solutions providers in the U.S., Calence,
LLC (www.calence.com) helps organizations plan, build, provision and operate their
network, security and unified communications infrastructures. Calence works with
many of the world\'s most prominent organizations to leverage network technologies to
reduce costs, improve operations and increase productivity. Serving the Enterprise,
Commercial, Education (K-12 and Higher Ed) and the Public Sector markets, Calence's
areas of specialty include Unified Communications, Network Security, Network
Strategy and Infrastructure, and Management Services/Outsourcing.

Headquartered in Tempe, Ariz., Calence operates in more than 20 markets throughout
the United States. Calence is a Cisco Gold Partner and is Unified Communications
Specialized (VoIP), Security Specialized, Wireless Specialized and a Cisco Advanced
Technology Partner for Contact Center Enterprise, TelePresence, Wireless Mesh, Rich
Media Communications and 3200-Mobile Access Router. Its professionals have over 455
Cisco certifications and use a proprietary methodology to consistently deliver the
highest levels of customer satisfaction. In 2006, Calence received the prestigious
Cisco Global Partner of the Year - US/Canada award for 2005.

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. For more than a decade, the
world's largest companies have relied on eGain to transform their traditional call
centers, help desks, and web customer service operations into multichannel customer
interaction hubs. Based on the Power of OneT, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (United
States headquarters), 1753-464646 (UK and Continental Europe).


eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.


eGain media contact Calence media contact
Jamie Abayan Brenda Thoren
Phone: 650-230-7532 Phone: 815.947.2356
Email: pr@egain.comEmail:brenda.thoren@calence.com


Web Site = http://www.egain.com

Contact Details = Jamie Abayan
650-230-7532